I really like looking back on life and reflecting all the words of wisdom bestowed upon me. It’s really one of the great marvels of life. ‘Reflection’. Today, I go back some twenty years and remember sitting with a once very well-known Long Island nurseryman who said, ‘Steven, once it’s in your blood, it will […]
Why Is Common Courtesy Dead?
Monday 10-26-15 10- emails sent for cordial introductions, returned three calls made to perspective clients at their request, responded to 4 email inquires received that day, 2- e-mail follow-ups to magazine editors following up on emails not responded to previously. NOON, lunch break, 1:00 pm Puzzled, 2:00 Perplexed, 3:00 pmFrustrated, 4:00 pm, Discussing Frustrations with […]
The 5- Most Powerful Must Do’s In Building Your Service Delivery Model
This past December, I celebrated forty years in the green industry. This milestone has brought a culmination of memories to my mind. It has also brought forth many thoughts on what has worked – and not worked – during my career. For this article, I would like to share one of my company’s greatest successes, […]
Good Systems+Great People+Delighted Customers = Great Business Results!
In the landscaping industry, we know that loyal customers are key to business success. Great landscape companies achieve this daily by finding ways to tune into customers’ voices each and everyday, and then take action on what they learn from each client interaction. Acting on feedback continuously ‘closes the loop’ between what the brand […]
9 Steps to Sustain Success for Landscape Business Owners
Setting the success tone for your landscape company starts with the person at the top. Defining the top priorities, planning the growth process and staying the course are what will lead to the company’s overall success. You must have a way to track progress, and know what progress looks like so you can know it […]
