As a small business owner, I feel like I am always looking over my shoulder, wondering what will get in the way. Always asking myself what will be the next obstacle I will face. I asked myself this question repeatedly when I was the young entrepreneur. Encountering obstacles is one thing we all have in […]
Will Our Brand Revolutionize The Way Americans Go Potty?
I am the entrepreneur and visionary behind Got2Go™. Our brand was founded in 2013 based on the difficulty of finding a clean bathroom for my family while on vacation in Key West Florida. I have since learned that this is a problem in almost every large city in America. After working countless hours creating the concept, designing […]
Top Things I learned at CENTS 2016
Just back from CENTS 2016 in Columbus, Ohio where I had the privilege to be a guest speaker for two great sessions on snow related subject matter. More importantly than that, was my overall experience. What made my experience such a pleasure was the valuable introductions I made and the industry synergy I felt and […]
The 6 Biggest Mistakes in Service Delivery And What You Can Do About Them…
Do you really know what it takes to deliver the ultimate customer experience? What buyers really want is a predictable experience. It takes teamwork to build loyal repeat customers. If you measure the different kinds of breakdowns that occur within a company, you will find most happen due to internal-external communication breakdown. This affects the […]
It’s now time to earn the status of ‘Trusted Advisor’…
Our last newsletter covered the ‘trusted advisor’ role and explained what that looks like conceptually. This weeks newsletter I detail the specifics of the trusted advisor role in the landscape industry. Most of us in the landscape business believe we are viewed as trusted advisors. Unfortunately, many times this is not the case. Customers have […]
