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June 6, 2021 by Steven Cohen Leave a Comment

4 Must Do’s To Exceed Customers Expectations in the Landscape World.

Every day I interact with organizations and people who say that they want to exceed customer’s expectations, but when I get down to the nitti gritty of asking them how they do it, many seem to miss the mark. The landscape industry is full of head-bobbers that say yes, the grass will be green, the […]

Filed Under: Customer Service Tagged With: Customer Service, Customers

June 6, 2021 by Steven Cohen Leave a Comment

Ha…Ha…Why My Customer Loyalty Beats Yours…

Do you really know what it takes to deliver the ultimate customer experience? What buyers really want is a predictable experience. It takes teamwork to build loyal repeat customers. If you measure the different kinds of breakdowns that occur within a company, you will find most happen due to internal-external communication breakdown. This affects the […]

Filed Under: Customer Service Tagged With: Business Strategy, Customer Experience, Customer Satisfaction

June 6, 2021 by Steven Cohen Leave a Comment

Great People + Good Systems+Delighted Customers = Great Business Results!

In the landscaping industry, we know that loyal customers are key to business success. Great landscape companies achieve this daily by finding ways to tune into customers’ voices each and everyday, and then take action on what they learn from each client interaction. Acting on feedback continuously ‘closes the loop’ between what the brand promises […]

Filed Under: Ask the Consultants, Business Advice, Business Strategy, Company Culture, Customer Service, Operations Tagged With: Business, Business Owner, Business Success, Customer Satisfaction, Leadership, Management, Sales Management, Success, Team

June 6, 2021 by Steven Cohen Leave a Comment

The 6 Biggest Mistakes in Service Delivery And What You Can Do About Them…

Do you really know what it takes to deliver the ultimate customer experience? What buyers really want is a predictable experience. It takes teamwork to build loyal repeat customers. If you measure the different kinds of breakdowns that occur within a company, you will find most happen due to internal-external communication breakdown. This affects the […]

Filed Under: Business Advice, Business Strategy, Customer Service, Leadership, Operations, Owner Strategies, Sales & Marketing, Uncategorized Tagged With: Business, Business Culture, Business Owner, Business Strategy, Business Success, Company Culture, Leadership, Management

June 6, 2021 by Steven Cohen 1 Comment

Do You Offer ‘Raving Fans Service’?

Raving Fans Service is an expectation of how customers will react when doing business with you.  Although business is more mundane than a sports event, the analogy works. Imagine a stadium of enthusiastic fans – all of them the perfect customer applauding your company, your team, and you for being the best in the business. […]

Filed Under: Ask the Consultants, Business Advice, Customer Service, Sales & Marketing Tagged With: Business, Business Strategies, Business Success, Customer Satisfaction, Leadership, Management

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