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June 16, 2021 by Steven Cohen Leave a Comment

Making the CUSTOMER CONNECTION Through TEAMWORK

Teamwork

Do you really know what it takes to deliver the ultimate customer experience? What buyers really want is a predictable experience. It takes teamwork to build loyal repeat customers. If you measure the different kinds of breakdowns within a company, you will find most happen due to internal-external communication breakdown. This affects the customer in […]

Filed Under: Leadership, Owner Strategies, Suggested Reading Tagged With: Business Success, Customer Satisfaction, Teamwork

June 6, 2021 by Steven Cohen Leave a Comment

6 Sure Fire Ways to Build Customer Confidence

customer confidence

Look at what your competitors are not doing to meet your customers’ wants and needs. Introduce something new every year – innovation can be one of your differentiators as you focus on keeping up with evolving customer needs. Do some good in the world and people will notice. Tell a compelling story about your product, […]

Filed Under: Owner Strategies, Suggested Reading Tagged With: Business, Customer Confidence, Customer Satisfaction

June 6, 2021 by Steven Cohen Leave a Comment

Exceeding the Customers Expectations….The First Time Around

customer expectations

What does a customer really expect? What would cause a customer to say they were extraordinarily satisfied? These are the questions that should be discussed during the sales process and appropriately addressed with the customer. Time to share….What we will do to exceed your expectations. Getting the customer involved; asking the customer to set the […]

Filed Under: Sales & Marketing, Suggested Reading Tagged With: Business Sales, Customer Expectation, Customer Satisfaction, Marketing

June 6, 2021 by Steven Cohen Leave a Comment

Ha…Ha…Why My Customer Loyalty Beats Yours…

Do you really know what it takes to deliver the ultimate customer experience? What buyers really want is a predictable experience. It takes teamwork to build loyal repeat customers. If you measure the different kinds of breakdowns that occur within a company, you will find most happen due to internal-external communication breakdown. This affects the […]

Filed Under: Customer Service Tagged With: Business Strategy, Customer Experience, Customer Satisfaction

June 6, 2021 by Steven Cohen Leave a Comment

Great People + Good Systems+Delighted Customers = Great Business Results!

In the landscaping industry, we know that loyal customers are key to business success. Great landscape companies achieve this daily by finding ways to tune into customers’ voices each and everyday, and then take action on what they learn from each client interaction. Acting on feedback continuously ‘closes the loop’ between what the brand promises […]

Filed Under: Ask the Consultants, Business Advice, Business Strategy, Company Culture, Customer Service, Operations Tagged With: Business, Business Owner, Business Success, Customer Satisfaction, Leadership, Management, Sales Management, Success, Team

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