Do you really know what it takes to deliver the ultimate customer experience? What buyers really want is a predictable experience. It takes teamwork to build loyal repeat customers. If you measure the different kinds of breakdowns within a company, you will find most happen due to internal-external communication breakdown. This affects the customer in […]
Growing Means Learning to Work On Your Business Not In It
I’ve learned something on the road to being a business owner and leadership executive. As we all know, in business, there are two roles in an organization for an owner, where an owner works on the business, develops the systems and processes, fosters relationships, creates sales, and builds the company as they see fit. Then […]
Live by who you are, not how you are perceived- Steven Cohen, GreenMark Consulting Group
The Guy in the Glass Poem (Man in the Mirror) When you get what you want in your struggle for self, And the world makes you king for a day, Then go to the mirror and look at yourself, And see what that man has to say. For it isn’t a man’s father, mother […]
Building a Culture Driven Team Using the Three ‘P’s’
A self-reliant team is essential for a company to exist and thrive. For a company to be successful, it must have people who buy in the company’s Purpose. TEAM members at all levels need to feel and act like owners. TEAM members must continually set goals individually and always work in alignment with the company’s […]
5 Reasons Why Management Must ‘ENGAGE’ With Its Team
As an owner or manager of a landscape-snow company, your engagement levels are not only influenced by how well your manager (s) does his/her job but how effectively you, your staff, and your systems and processes support others in executing day-to-day tasks. Management behavior has a trickle-down effect. Q. Do engaged leaders help produce engaged […]
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