In the landscaping industry, we know that loyal customers are key to business success. Great landscape companies achieve this daily by finding ways to tune into customers’ voices each and everyday, and then take action on what they learn from each client interaction. Acting on feedback continuously ‘closes the loop’ between what the brand promises […]
Never Let Your Passion Die…
I really like looking back on life and reflecting all the words of wisdom bestowed upon me. It’s really one of the great marvels of life. ‘Reflection’. Today, I go back some twenty years and remember sitting with a once very well-known Long Island nurseryman who said, ‘Steven, once it’s in your blood, it will […]
Why Is Common Courtesy Dead?
Monday 10-26-15 10- emails sent for cordial introductions, returned three calls made to perspective clients at their request, responded to 4 email inquires received that day, 2- e-mail follow-ups to magazine editors following up on emails not responded to previously. NOON, lunch break, 1:00 pm Puzzled, 2:00 Perplexed, 3:00 pmFrustrated, 4:00 pm, Discussing Frustrations with […]
The mystery of the word “WHY”?
One of my favorite words is “why”. Why you might ask, because I am always asking myself why does this happen, or why does that happen. My employees would often ask me, why do we have to do it this way, or why do we have to do it that way, or why do we […]
GEAR UP BEFORE THE BUSY SEASON….Spring is in the air!
Like many landscape and lawn service contractors you must realize by now that spring is almost in the air. Taking the time now to prepare for the busy season will put you ahead of the game before the phones start ringing off the hook. If you hit the “SNOOZE” button this winter you […]
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