When I started in the landscape-snow industry some thirty years ago building customer relationships were handled much differently than today. Today; customer expectations and behaviors have changed dramatically. Today; companies must exceed the customers’ expectations with every interaction in return for customer loyalty. Your ability to deliver exceptional customer service is directly tied to your […]
Oops! Why Great Customer Service Must Rule!
Every day, customer service representatives face situations when what they say makes or breaks a service interaction. Making a Good First Impression is imperative in all customer service interaction. First impressions are key to developing trust and confidence with the customer. As the old saying goes, “You will never get a second chance to make […]
4 Must Do’s To Exceed Customers Expectations in the Landscape World.
Every day I interact with organizations and people who say that they want to exceed customer’s expectations, but when I get down to the nitti gritty of asking them how they do it, many seem to miss the mark. The landscape industry is full of head-bobbers that say yes, the grass will be green, the […]