Every day, customer service representatives face situations when what they say makes or breaks a service interaction. Making a Good First Impression is imperative in all customer service interaction. First impressions are key to developing trust and confidence with the customer. As the old saying goes, “You will never get a second chance to make […]
Harnessing The Best Out Of Your Customers…8 Must Do’s
The foundation of a great company outside of its great people is great customers. Knowing how to identify your best customers is the first step on the road to a truly thriving business. Building a business of great customers is not only part of your business goals; it is also will be one of your […]