Back in the booming economy’s hay day, people used to ask me how that company grew so big. My response would be they either had great salespeople or market conditions fueled the company’s growth through opportunity- Meaning work was flowing inbound with little outbound sales effort. Many of these companies expanded rapidly as work was […]
7 Must-Do’s To Create A Customer Centric Culture
When I started in the landscape-snow industry some thirty years ago building customer relationships were handled much differently than today. Today; customer expectations and behaviors have changed dramatically. Today; companies must exceed the customers’ expectations with every interaction in return for customer loyalty. Your ability to deliver exceptional customer service is directly tied to your […]
6-Tips for Firing Up & Managing the Sales Machine
It’s wintertime, and all you are thinking is how do I fire up the sales machine. Some business owners go through an annual planning process. Some owners take a stab in the dark, guessing how things will go in the upcoming year, shying away from planning, assuming there is no way to control the future. […]
4-Ways to SuperSize Your Clients’ Expectations
Every day I interact with landscape company owner’s and manager’s and people who say they exceed customer’s expectations, but when I get down to the nitti gritty of asking them how they do it, it seems that many simply miss the mark. Providing exemplary customer service comes down to taking ownership and responsibility for your […]