Change doesn’t come easy! There are no shortcuts to circumvent frustration or the required endurance needed for sustainable success. One of the greatest challenges in business with regards to change is the people from within. Making the company a better place, one person, one team & one business unit at a time through communication, community, […]
The 6 Biggest Mistakes in Service Delivery And What You Can Do About Them…
Do you really know what it takes to deliver the ultimate customer experience? What buyers really want is a predictable experience. It takes teamwork to build loyal repeat customers. If you measure the different kinds of breakdowns that occur within a company, you will find most happen due to internal-external communication breakdown. This affects the […]
4- Ways to Overcome the Complexity of Your Workplace Environment.
Albert Einstein has it right with his famous quote’ Everything should be made as simple as possible, but not simpler. At the best-of-times the average person is exposed to copious amounts of information, data and complexity on a day-to-day basis. We are deluged with information from our employee, bosses, co-workers, social media channels, our smartphones, […]
4 Things You Can Do Starting Today to be a Better Leader…
My gosh, I’ve seen it all and heard it all. I’ve also recognized years of my own strengths and weaknesses and have used that knowledge to learn and grow every day. I often challenge myself to think about what kind of leader I am as I interact with people. I believe this is a […]
Do You Offer ‘Raving Fans Service’?
Raving Fans Service is an expectation of how customers will react when doing business with you. Although business is more mundane than a sports event, the analogy works. Imagine a stadium of enthusiastic fans – all of them the perfect customer applauding your company, your team, and you for being the best in the business. […]