Finding your next great client is like working your way through a detective’s story. You have to have a mind for inquiry — open, questioning, evaluating and fitting puzzle pieces together. Go through the clients of recent years and pull out the ones that seem to be the very best customers. What’s common about them? […]
High Impact Firms Part 2
Introduction – Marketing Spend In our last post we summarized HIF’s- High Impact Firms – let me backtrack and spend a little more time describing how we got here. One of the top entrepreneurial foundations (Kauffman) built on the research started in 1980’s by MIT. One of their researchers, David Birch, identified the characteristics of […]
What Should Your Management Team Look Like in 10 Years?
Writing this series is finally going to allow me to share everything I learned about management over more than three decades consulting, and holding every imaginable executive position at both large and small companies, including in the landscape industry.
Do You Have What it Takes to Become a Member of the Elite 5 Percent?
I left corporate consulting many years ago to focus on the engine of the American economy—the small business. The statistic that defined my decision was 90 percent of all new jobs were created by just 5 percent. These companies were very small—under 20 employees—and could overcome the odds to achieve exponential growth. I was hooked; it became my obsession.
Do You Offer ‘Raving Fans Service’?
Raving Fans Service is an expectation of how customers will react when doing business with you. Although business is more mundane than a sports event, the analogy works. Imagine a stadium of enthusiastic fans – all of them the perfect customer applauding your company, your team, and you for being the best in the business. […]
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