This our final article in the series of Growing Managers. We started with the Discipline of Management, covered Promoting Smart, and the last edition was running a Manager Nursery. We identified the difference between management and leadership, what attributes to look for when promoting, and how to develop from within instead of hiring from the outside. Now the question is – how do I measure performance?
The 5- Most Powerful Must Do’s In Building Your Service Delivery Model
This past December, I celebrated forty years in the green industry. This milestone has brought a culmination of memories to my mind. It has also brought forth many thoughts on what has worked – and not worked – during my career. For this article, I would like to share one of my company’s greatest successes, […]
New Models of Compensation or Pay4Performance
The place to start is radical – look at all employees as members of the sales force. Why? Sales are the only employees in the company that can affect their checks while everybody else is trading time for money. If a well designed sales compensation systems drive more sales, what would happen if people doing the work could affect their checks?
The 6 Biggest Mistakes in Service Delivery And What You Can Do About Them…
Do you really know what it takes to deliver the ultimate customer experience? What buyers really want is a predictable experience. It takes teamwork to build loyal repeat customers. If you measure the different kinds of breakdowns that occur within a company, you will find most happen due to internal-external communication breakdown. This affects the […]
Leadership, When Actions Speak Louder Than Words
Leading a successful Business is not just the words you speak…it’s the actions you display. I have an ole saying when it comes to leading and that is Leaders, LEAD, Managers, Manage, Supervisor’s, SUPERVISE and everyone trains and mentors. This belief falls in place with my mind-set that a successful organization must be a […]