Raving Fans Service is an expectation of how customers will react when doing business with you. Although business is more mundane than a sports event, the analogy works. Imagine a stadium of enthusiastic fans – all of them the perfect customer applauding your company, your team, and you for being the best in the business. […]
One outcome from our research on fast job creation was the determination of four characteristics that separate the elite 5 percent from the herd. The following represents the data with an understanding that each organization pursued these four characteristics in ways unique to them.
The focus on Growing Managers is hiring from within; growing your own. The same issues addressed in Articles 1 and 2 apply to hiring if you have no internal alternatives. As we move forward, view the following attributes and skills serving a dual purpose – how to identify internal candidates or screen the externals.
I spent several years running a leadership and management program for supervisors, managers, and executives. The following list is a summation of that experience and growing several companies. Once you have started developing your own talent, here are some rules for leading and managing.
We started this series covering “The Discipline of Management” and “Promoting Smart”, the conversation now shifts to “Running a Manager Nursery”. I use the word manager but we meant anybody you intend to train, cross-train, and promote. Whether it is a technician to crew leader or crew leader to manager, this is what a successful grow your own nursery looks like