Raving Fans Service is an expectation of how customers will react when doing business with you. Although business is more mundane than a sports event, the analogy works. Imagine a stadium of enthusiastic fans – all of them the perfect customer applauding your company, your team, and you for being the best in the business. […]
What Characteristics Separate the Elite 5% of Fast Growth Companies From the Rest?
One outcome from our research on fast job creation was the determination of four characteristics that separate the elite 5 percent from the herd. The following represents the data with an understanding that each organization pursued these four characteristics in ways unique to them.
GreenMark Consulting Group Growing Managers Series: Promote Smart
The focus on Growing Managers is hiring from within; growing your own. The same issues addressed in Articles 1 and 2 apply to hiring if you have no internal alternatives. As we move forward, view the following attributes and skills serving a dual purpose – how to identify internal candidates or screen the externals.
GreenMark Consulting Group Growing Managers Series: Discipline of Management
I spent several years running a leadership and management program for supervisors, managers, and executives. The following list is a summation of that experience and growing several companies. Once you have started developing your own talent, here are some rules for leading and managing.
GreenMark Consulting Group Growing Managers Series: Management Nursery
We started this series covering “The Discipline of Management” and “Promoting Smart”, the conversation now shifts to “Running a Manager Nursery”. I use the word manager but we meant anybody you intend to train, cross-train, and promote. Whether it is a technician to crew leader or crew leader to manager, this is what a successful grow your own nursery looks like
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