It’s wintertime, and all you are thinking is how do I fire up the sales machine. Some business owners go through an annual planning process. Some owners take a stab in the dark, guessing how things will go in the upcoming year, shying away from planning, assuming there is no way to control the future. […]
4-Ways to SuperSize Your Clients’ Expectations
Every day I interact with landscape company owner’s and manager’s and people who say they exceed customer’s expectations, but when I get down to the nitti gritty of asking them how they do it, it seems that many simply miss the mark. Providing exemplary customer service comes down to taking ownership and responsibility for your […]
Like Vs. Comment and what about Share?
What did I notice? Many people simply just hit like to something they read or a picture they see vs. engaging with the poster. Is this just a matter of habit, laziness or just a true lack of interest in what they are ‘liking’ to begin with? What triggers hitting the like button vs. a […]
GEAR UP BEFORE THE BUSY SEASON….Spring is in the air!
Like many landscape and lawn service contractors you must realize by now that spring is almost in the air. Taking the time now to prepare for the busy season will put you ahead of the game before the phones start ringing off the hook. If you hit the “SNOOZE” button this winter you […]
The 6 Biggest Mistakes in Service Delivery And What You Can Do About Them…
Do you really know what it takes to deliver the ultimate customer experience? What buyers really want is a predictable experience. It takes teamwork to build loyal repeat customers. If you measure the different kinds of breakdowns that occur within a company, you will find most happen due to internal-external communication breakdown. This affects the […]
