Do you really know what it takes to deliver the ultimate customer experience? What buyers really want is a predictable experience. It takes teamwork to build loyal repeat customers. If you measure the different kinds of breakdowns that occur within a company, you will find most happen due to internal-external communication breakdown. This affects the […]
Leadership, When Actions Speak Louder Than Words
Leading a successful Business is not just the words you speak…it’s the actions you display. I have an ole saying when it comes to leading and that is Leaders, LEAD, Managers, Manage, Supervisor’s, SUPERVISE and everyone trains and mentors. This belief falls in place with my mind-set that a successful organization must be a […]
I’m the ‘Boss’ and Damn There’s No Paycheck
Being a business owner is a balancing act, and not an easy one for that matter. While the rewards of being a business owner comes in many forms, salary, which is a short-term reward, bonuses which are the medium-term reward; and increased valuation of the business, which is the long-term goal. Your goal as an […]
Do You Offer ‘Raving Fans Service’?
Raving Fans Service is an expectation of how customers will react when doing business with you. Although business is more mundane than a sports event, the analogy works. Imagine a stadium of enthusiastic fans – all of them the perfect customer applauding your company, your team, and you for being the best in the business. […]
GreenMark Group and Green Industry Pros Podcast Series Episode 1
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