In our final article for the moment on the ‘trusted Advisor’ role, you must understand that relationships with clients can change over time, and for a variety of unexpected reasons: a change in management, strategy or culture, or an adjustment in the need for assistance. In my years of running an landscape/snow consulting firm, I’ve […]
Why You Need Coaching
This is the first of a four-part series on coaching, business coaching to be exact. However, before discussing the results from having a business professional on call and working with you, I thought back to my experience in sports. Although not a big fan of tennis or golf, I am reminded of this while […]
Do You Offer ‘Raving Fans Service’?
Raving Fans Service is an expectation of how customers will react when doing business with you. Although business is more mundane than a sports event, the analogy works. Imagine a stadium of enthusiastic fans – all of them the perfect customer applauding your company, your team, and you for being the best in the business. […]
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