After years of thinking I knew it all, (never know too much) today, I heard a new term from a potential client. During my discovery call he said to me and I quote…”Steven, I’ve spent in excess of $ 50,000.00 with on-going consulting, countless educational seminars, webinars and listening to endless industry nameless […]
Thinking Like a Detective When it Comes to Sales…
Finding your next great client is like working your way through a detective’s story. You have to have a mind for inquiry — open, questioning, evaluating and fitting puzzle pieces together. Go through the clients of recent years and pull out the ones that seem to be the very best customers. What’s common about them? […]
The 5- Most Powerful Must Do’s In Building Your Service Delivery Model
This past December, I celebrated forty years in the green industry. This milestone has brought a culmination of memories to my mind. It has also brought forth many thoughts on what has worked – and not worked – during my career. For this article, I would like to share one of my company’s greatest successes, […]
The 6 Biggest Mistakes in Service Delivery And What You Can Do About Them…
Do you really know what it takes to deliver the ultimate customer experience? What buyers really want is a predictable experience. It takes teamwork to build loyal repeat customers. If you measure the different kinds of breakdowns that occur within a company, you will find most happen due to internal-external communication breakdown. This affects the […]
4- Ways to Overcome the Complexity of Your Workplace Environment.
Albert Einstein has it right with his famous quote’ Everything should be made as simple as possible, but not simpler. At the best-of-times the average person is exposed to copious amounts of information, data and complexity on a day-to-day basis. We are deluged with information from our employee, bosses, co-workers, social media channels, our smartphones, […]
