How can landscape contractors guard against “giving away the store” when meeting with prospective or present customers? Perform a SWOT analysis: List strengths, weaknesses, opportunities and threats for your six largest competitors. Look closely at each area of the service delivery model and see what makes your company different. Build a service model on value […]
Head Trash, How Much Information Is too Much Information?
After years of thinking I knew it all, (never know too much) today, I heard a new term from a potential client. During my discovery call he said to me and I quote…”Steven, I’ve spent in excess of $ 50,000.00 with on-going consulting, countless educational seminars, webinars and listening to endless industry nameless […]
Thinking Like a Detective When it Comes to Sales…
Finding your next great client is like working your way through a detective’s story. You have to have a mind for inquiry — open, questioning, evaluating and fitting puzzle pieces together. Go through the clients of recent years and pull out the ones that seem to be the very best customers. What’s common about them? […]
The 5- Most Powerful Must Do’s In Building Your Service Delivery Model
This past December, I celebrated forty years in the green industry. This milestone has brought a culmination of memories to my mind. It has also brought forth many thoughts on what has worked – and not worked – during my career. For this article, I would like to share one of my company’s greatest successes, […]
The 6 Biggest Mistakes in Service Delivery And What You Can Do About Them…
Do you really know what it takes to deliver the ultimate customer experience? What buyers really want is a predictable experience. It takes teamwork to build loyal repeat customers. If you measure the different kinds of breakdowns that occur within a company, you will find most happen due to internal-external communication breakdown. This affects the […]