Every day, customer service representatives face situations when what they say makes or breaks a service interaction. Making a Good First Impression is imperative in all customer service interaction. First impressions are key to developing trust and confidence with the customer. As the old saying goes, “You will never get a second chance to make […]
Control the Controllable, Small Business…6 must Do’s!
As a small business owner, I feel like I am always looking over my shoulder, wondering what will get in the way. Always asking myself what will be the next obstacle I will face. I asked myself this question repeatedly when I was the young entrepreneur. Encountering obstacles is one thing we all have in […]
Harnessing The Best Out Of Your Customers…8 Must Do’s
The foundation of a great company outside of its great people is great customers. Knowing how to identify your best customers is the first step on the road to a truly thriving business. Building a business of great customers is not only part of your business goals; it is also will be one of your […]
5 Known Attributes Of An Ownership ‘State of Mind’
I like to say there are two types of mindsets in business, an ownership mindset and employee mindset. When someone is thinking like an owner, he or she will ask, “Since this is my business, how will I sell or deliver this product or service?” Or, “Would I request this piece of equipment for my […]
Uh-Oh…Am I The Problem Again?
As a business management consultant, I see one prevalent problem often among many small-medium-sized business owners. Want to know what it is? Answer- The owner (s) themselves. Building an organization that functions without the owner at the center can be a real challenge – and a real joy to own if you can get it […]
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