One of the biggest challenges of the small business owner is managing cash flow for funding current operations, business expansion and the preverbal ‘rainy day fund’. Nine out of ten clients I talk to have no cash for emergencies. The business works strictly from a ‘cash-flow’ standpoint and relies on its customers to pay its […]
I’d Rather Be Loved Than Feared
Here is why, I get to be challenged just as much as I get to challenge others. Most importantly, I get to grow personally, professionally and financially for my efforts. My boss is a huge part of my success and for that I am appreciative. Here is why my boss is better than your boss: […]
Oops! Why Great Customer Service Must Rule!
Every day, customer service representatives face situations when what they say makes or breaks a service interaction. Making a Good First Impression is imperative in all customer service interaction. First impressions are key to developing trust and confidence with the customer. As the old saying goes, “You will never get a second chance to make […]
Control the Controllable, Small Business…6 must Do’s!
As a small business owner, I feel like I am always looking over my shoulder, wondering what will get in the way. Always asking myself what will be the next obstacle I will face. I asked myself this question repeatedly when I was the young entrepreneur. Encountering obstacles is one thing we all have in […]
Harnessing The Best Out Of Your Customers…8 Must Do’s
The foundation of a great company outside of its great people is great customers. Knowing how to identify your best customers is the first step on the road to a truly thriving business. Building a business of great customers is not only part of your business goals; it is also will be one of your […]
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