For those of you who do not know me I am Steven Cohen, The Chief Knowledge Officer at GreenMark Consulting Group. I am also someone who is driven by what I call the Three P’s- Purpose│Passion │Pride. Simply said; I love the Landscape Industry! I just returned from my second PLANET GIC-GIE Event. The last […]
Swim With The ‘SHARKS’..Do Entrepreneurs Need To Have Business Acumen?
By definition, ‘Entrepreneurship is the process of starting a business or other organization. The entrepreneur develops a business model, acquires the human and other required resources, and is fully responsible for its success or failure’. Most entrepreneurs who successfully get their businesses off the ground have some basic, innate skills. They are visionaries and doers’, […]
I’d Rather Be Loved Than Feared
Here is why, I get to be challenged just as much as I get to challenge others. Most importantly, I get to grow personally, professionally and financially for my efforts. My boss is a huge part of my success and for that I am appreciative. Here is why my boss is better than your boss: […]
Oops! Why Great Customer Service Must Rule!
Every day, customer service representatives face situations when what they say makes or breaks a service interaction. Making a Good First Impression is imperative in all customer service interaction. First impressions are key to developing trust and confidence with the customer. As the old saying goes, “You will never get a second chance to make […]
GEAR UP BEFORE THE BUSY SEASON….Spring is in the air!
Like many landscape and lawn service contractors you must realize by now that spring is almost in the air. Taking the time now to prepare for the busy season will put you ahead of the game before the phones start ringing off the hook. If you hit the “SNOOZE” button this winter you […]
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