Yes, the boss can always; I mean most often think he/she can do it better than everyone else. The bottom line of a progressive-forward thinking organization is not driven by any one individual, it is driven through TEAMWORK. “A group does not necessarily constitute a team. Teams normally have members with complementary skills and generate […]
It’s Only Lonely At The Top If You Make It That Way
I’ve learned a lot on my journey in the landscape-snow industry and one of the biggest things I have learned is -you need to surround yourself with not only others to compliment your vision, and managerial style, but others to listen to your thoughts and be a sounding board for ideas- As leaders; we are […]
Is Social Media the Silent Killer of Your Company?
In the past few years, many landscape companies have jumped on the social media bandwagon. Redesigning their web presence, creating inbound marketing platforms using blogs, podcasts, video, eBooks, newsletters, whitepapers, SEO and other forms of content marketing, which serve to bring customers in closer to their brand. The big question is; are you building your […]
The Organization That Renews Itself: Lasting Value From Lean Principles
One of the words I most often hear from my clients today is ‘lean.’ The next thing I hear is, “we want to be a lean green money-making machine.” While this quote is quite apropos for the green industry, there is more to learn than just the word and a catchy phrase. Today, building a […]
Oops! Why Great Customer Service Must Rule!
Every day, customer service representatives face situations when what they say makes or breaks a service interaction. Making a Good First Impression is imperative in all customer service interaction. First impressions are key to developing trust and confidence with the customer. As the old saying goes, “You will never get a second chance to make […]
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