It’s wintertime, and all you are thinking is how do I fire up the sales machine. Some business owners go through an annual planning process. Some owners take a stab in the dark, guessing how things will go in the upcoming year, shying away from planning, assuming there is no way to control the future. […]
Building A Brand or Destroying A Legacy?
On December 3rd 2014 this was the headline in major business papers and social media sites—Brickman And ValleyCrest Announce New Name- BrightView CEO Andrew Kerin said. “BrightView reflects our optimism for the future and our drive to create greater value for our clients. It embodies our excitement to leverage the strengths of our combined company […]
Top 10 Reasons You Need A New Year’s Resolution! ‘Self-Reflection’
OK, so Hanukkah and Christmas are now officially behind us and now on to the all important flip the calendar for 2015! While I always looked at it as just that, flip the calender, just another day to start off a New Year, with age brings wisdom. You see, what I have learned is the […]
Oops! Why Great Customer Service Must Rule!
Every day, customer service representatives face situations when what they say makes or breaks a service interaction. Making a Good First Impression is imperative in all customer service interaction. First impressions are key to developing trust and confidence with the customer. As the old saying goes, “You will never get a second chance to make […]
Time Sucks The Life Out Of Us
Our days are long and our nights are short…In your lifetime you will spend Seven years in the bathroom, Six years eating, five years waiting in line, Three years in meetings, Two years playing telephone tag, Eight months opening junk mail, and Six months sitting at red lights. You’ll get interrupted 73 times a day(!), […]
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