Do you really know what it takes to deliver the ultimate customer experience? What buyers really want is a predictable experience. It takes teamwork to build loyal repeat customers. If you measure the different kinds of breakdowns that occur within a company, you will find most happen due to internal-external communication breakdown. This affects the […]
Integrating strategy with execution, making strategy work as whole for your landscape company.
It is said that the “devil is in the details.” It can also be said that implementing a successful strategy requires an understanding of the “big picture,” including the interaction and integration of the key decisions makers. For the purpose of my blog post I am discussing the interaction between the ‘architect’, the visionary detailing […]
Building a brand or destroying a legacy? Part II, Post Merger Integration Thoughts.
Note- My blog post and thoughts are not to target the company and or any employees. I hold much regard for all shareholders involved in these organizations from executive leadership down to the crew-member. My discussion is strictly from an outside perspective, and for the sole purpose of creating a discussion within this blog post as […]
Never Let Your Passion Die…
I really like looking back on life and reflecting all the words of wisdom bestowed upon me. It’s really one of the great marvels of life. ‘Reflection’. Today, I go back some twenty years and remember sitting with a once very well-known Long Island nurseryman who said, ‘Steven, once it’s in your blood, it will […]
Ut-Oh, am I the problem?
As a landscape-snow industry business management consultant I see one prevalent problem often among many small-medium sized business owners. Want to know what it is? Answer- The owner (s) themselves. Building an organization of excellence that functions without the owner at the center of attention can be a real challenge – and a real joy […]
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