Tease the season everyone! So with the new business year right around the corner business owners and business entrepreneurs start looking forward to the new year with a sense of renewed enthusiasm. It’s seen as an opportunity to reboot goals and objectives as well and an opportunity to turn past challenges into present an future […]
4-Ways to SuperSize Your Clients’ Expectations
Every day I interact with landscape company owner’s and manager’s and people who say they exceed customer’s expectations, but when I get down to the nitti gritty of asking them how they do it, it seems that many simply miss the mark. Providing exemplary customer service comes down to taking ownership and responsibility for your […]
The mystery of the word “WHY”?
One of my favorite words is “why”. Why you might ask, because I am always asking myself why does this happen, or why does that happen. My employees would often ask me, why do we have to do it this way, or why do we have to do it that way, or why do we […]
Building a brand or destroying a legacy? Part III, Post Merger Integration Thoughts, An Icon + Other Key Executives Leaving…
Leadership changes announced at BrightView Lawn & landscape- November 6, 2015 Roger Zino and other key executives are leaving the company as reported today in Lawn & Landscape Magazine– According to an internal memo obtained by Lawn & Landscape, Roger Zino will step down as vice chairman of BrightView at the end of the year […]
Why Is Common Courtesy Dead?
Monday 10-26-15 10- emails sent for cordial introductions, returned three calls made to perspective clients at their request, responded to 4 email inquires received that day, 2- e-mail follow-ups to magazine editors following up on emails not responded to previously. NOON, lunch break, 1:00 pm Puzzled, 2:00 Perplexed, 3:00 pmFrustrated, 4:00 pm, Discussing Frustrations with […]
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