Every day, customer service representatives face situations when what they say makes or breaks a service interaction. Making a Good First Impression is imperative in all customer service interaction. First impressions are key to developing trust and confidence with the customer. As the old saying goes, “You will never get a second chance to make […]
Time Sucks The Life Out Of Us
Our days are long and our nights are short…In your lifetime you will spend Seven years in the bathroom, Six years eating, five years waiting in line, Three years in meetings, Two years playing telephone tag, Eight months opening junk mail, and Six months sitting at red lights. You’ll get interrupted 73 times a day(!), […]
When The Good Employee Goes Bad
You see; the way I see it there are three types of employees; the first one is the loyal employee who is dedicated to the job, but wants nothing more than the job. He/she shows up each day on time, leaves at 5:00 and does this routine day in and day out. They want nothing […]
I’d Rather Be Loved Than Feared
Here is why, I get to be challenged just as much as I get to challenge others. Most importantly, I get to grow personally, professionally and financially for my efforts. My boss is a huge part of my success and for that I am appreciative. Here is why my boss is better than your boss: […]
Exceeding the Customers Expectations….The First Time Around
What does a customer really expect? What would cause a customer to say they were extraordinarily satisfied? These are the questions that should be discussed during the sales process and appropriately addressed with the customer. Time to share….What we will do to exceed your expectations. Getting the customer involved; asking the customer to set the […]
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