Every day, customer service representatives face situations when what they say makes or breaks a service interaction. Making a Good First Impression is imperative in all customer service interaction. First impressions are key to developing trust and confidence with the customer. As the old saying goes, “You will never get a second chance to make […]
6-Tips for Firing Up & Managing the Sales Machine
It’s wintertime, and all you are thinking is how do I fire up the sales machine. Some business owners go through an annual planning process. Some owners take a stab in the dark, guessing how things will go in the upcoming year, shying away from planning, assuming there is no way to control the future. […]
5 Known Attributes Of An Ownership ‘State of Mind’
I like to say there are two types of mindsets in business, an ownership mindset and employee mindset. When someone is thinking like an owner, he or she will ask, “Since this is my business, how will I sell or deliver this product or service?” Or, “Would I request this piece of equipment for my […]
Working “IN” The Business Instead Of “ON” It Can Cost You
You can’t afford not to let things fall where they may when it looks like the people around you can’t do it all. Check into your growth rate – if things are falling apart, you may be trying to grow too fast. Ultimately your business will be run by someone else – use that visual […]
Placing Value On Your Business…The Price Is Right!
It’s not about how much it costs your company to do business, the customer does not care. It’s about how much the market will pay. It’s also about how to make your company’s service stand out so different that customers will pay a premium to get it. How often do your customers play the ‘price […]
- « Previous Page
- 1
- 2
- 3
- 4
- 5
- 6
- …
- 11
- Next Page »