The Guy in the Glass Poem (Man in the Mirror) When you get what you want in your struggle for self, And the world makes you king for a day, Then go to the mirror and look at yourself, And see what that man has to say. For it isn’t a man’s father, mother […]
Sales Surges….Who’s in control, you or your customer?
Back in the booming economy’s hay day, people used to ask me how that company grew so big. My response would be they either had great salespeople or market conditions fueled the company’s growth through opportunity- Meaning work was flowing inbound with little outbound sales effort. Many of these companies expanded rapidly as work was […]
It’s Only Lonely At The Top If You Make It That Way
I’ve learned a lot on my journey in the landscape-snow industry and one of the biggest things I have learned is -you need to surround yourself with not only others to compliment your vision, and managerial style, but others to listen to your thoughts and be a sounding board for ideas- As leaders; we are […]
The Simple Science Of Building A Unified TEAM
Yes, the boss can always; I mean most often think he/she can do it better than everyone else. The bottom line of a progressive-forward thinking organization is not driven by any one individual, it is driven through TEAMWORK. “A group does not necessarily constitute a team. Teams normally have members with complementary skills and generate […]
7 Must-Do’s To Create A Customer Centric Culture
When I started in the landscape-snow industry some thirty years ago building customer relationships were handled much differently than today. Today; customer expectations and behaviors have changed dramatically. Today; companies must exceed the customers’ expectations with every interaction in return for customer loyalty. Your ability to deliver exceptional customer service is directly tied to your […]
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