When I started in the landscape-snow industry some thirty years ago building customer relationships were handled much differently than today. Today; customer expectations and behaviors have changed dramatically. Today; companies must exceed the customers’ expectations with every interaction in return for customer loyalty. Your ability to deliver exceptional customer service is directly tied to your […]
The Simple Science Of Building A Unified TEAM
Yes, the boss can always; I mean most often think he/she can do it better than everyone else. The bottom line of a progressive-forward thinking organization is not driven by any one individual, it is driven through TEAMWORK. “A group does not necessarily constitute a team. Teams normally have members with complementary skills and generate […]
It’s Only Lonely At The Top If You Make It That Way
I’ve learned a lot on my journey in the landscape-snow industry and one of the biggest things I have learned is -you need to surround yourself with not only others to compliment your vision, and managerial style, but others to listen to your thoughts and be a sounding board for ideas- As leaders; we are […]
Is Social Media the Silent Killer of Your Company?
In the past few years, many landscape companies have jumped on the social media bandwagon. Redesigning their web presence, creating inbound marketing platforms using blogs, podcasts, video, eBooks, newsletters, whitepapers, SEO and other forms of content marketing, which serve to bring customers in closer to their brand. The big question is; are you building your […]
Top 10 Reasons You Need A New Year’s Resolution! ‘Self-Reflection’
OK, so Hanukkah and Christmas are now officially behind us and now on to the all important flip the calendar for 2015! While I always looked at it as just that, flip the calender, just another day to start off a New Year, with age brings wisdom. You see, what I have learned is the […]
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