Raving Fans Service is an expectation of how customers will react when doing business with you. Although business is more mundane than a sports event, the analogy works. Imagine a stadium of enthusiastic fans – all of them the perfect customer applauding your company, your team, and you for being the best in the business. This type of experience and reputation makes your company Top of Mind – the customers first choice over the competition. One last thought – this is not about giving away things, this is about doing what you promised and the experience of buying and using what they bought.
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Raving Fans are the life blood of any business. Business owners should spend an hour a week developing the Raving Fan playbook….Monitor client projects, collect testimonials and speak to your clients in regards to specifics about your service…The why they used you and the why they will continue to use you. These answers give you your weekly plays to continue to provide “Raving Fan Service” – Steven is an exceptional coach and Mentor – His insight into the Raving Fan philosophy will change the way you do business!