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June 16, 2021 by Steven Cohen Leave a Comment

5 Most Powerful Must Do’s In Building Your Service Delivery Model

To succeed in business today, you need to be flexible and have reasonably good planning and organizational skills. Many people start a business thinking that they will turn on their computers or open their doors and start making money – only to find that making money in a business is much more difficult than they thought. Part of avoiding costly mistakes is done by taking your time and planning all the necessary steps you need to reach to achieve success and deliver excellence to those you serve. In the GREEN INDUSTRY, I like to call it building the foundation to your business success or the “Five Steps to Success.”

Your Five Steps to Success Begin With:

Step I: Organize

Organize your mind.

Organize your daily start-up.

Organize your job plan.

Step II: Manage

Manage- ‘By being in control.’

Manage your TEAM members.

Manage your jobs, do not let the jobs manage you.

Step III: Execute

Execute the job/project based on the plan

Execute the job following the job estimate and scope of work

Execute the job based on proper management & best management practices

Step IV: Observe

Observe the performance of the job

Observe the performance of your crew

Observe the end-result

Observe how to improve

Step V: Deliver

Deliver the expectations of the company.

Deliver services that exceed industry standards…

Deliver the services that exceed your customer’s expectations!

If you follow these five steps, you will find your daily routine more organized, and the results achieved will help improve your operational excellence. How do you drive expectations and accountability?

Looking for a good book on the subject, suggested reading;

  • The Visionary Leader: How to inspire success from the top down.
  • Susan Bagyura (Author), Michael E. Gerber (Foreword), Fiona Dempsey (Illustrator)

Filed Under: Owner Strategies Tagged With: Business Success, Operations, Organizational Skills, Success

About Steven Cohen

Steven Cohen realized his passion at an early age. Starting his first entrepreneurial endeavor in high school, a landscape business, he developed into a regional player shortly after graduating college. Since selling that first business, Steven has held key leadership positions with several large landscape companies on the Eastern Seaboard in the capacity of Director of Operations, VP-Landscape, VP-Operations and most recently as Chief Operating Officer.

In 2006, he began consulting. With thirty years in the landscape-snow industry, Steven shares his passion, purpose and pride in an industry he loves with the formation of GreenMark Consulting Group. Steven prides himself as being both an analytical and a conceptual thinker who effectively partners with business owners to assess opportunities, facilitate strategic decisions, and drive successful implementations.

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