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September 6, 2017 by Steven Cohen Leave a Comment

The Role of the Trusted Advisor

The Role of the Trusted Advisor

In our final article for the moment on the ‘trusted Advisor’ role, you must understand that relationships with clients can change over time, and for a variety of unexpected reasons: a change in management, strategy or culture, or an adjustment in the need for assistance. In my years of running an landscape/snow consulting firm, I’ve […]

Filed Under: Business Advice, Business Strategy, Customer Service Tagged With: Business, Business Strategy, Business Success, change management

March 3, 2017 by Steven Cohen Leave a Comment

GreenMark Group and Green Industry Pros Podcast Series Episode 1

Filed Under: Ask the Consultants, Business Advice, Business Strategy Tagged With: Business, Business Culture, Business Lessons, Business Owner, Business Strategies, Business Strategy, Business Success

January 18, 2017 by Steven Cohen Leave a Comment

When is Enough, Enough?

When is Enough, Enough?

Sometimes the best ideas result from an innocent question. In a recent conversation with Gregg Wartgow at Green Industry Pros magazine he discussed their vision for the publication. They want to be the resource for the aspiring landscape companies under a million in revenue that want to grow. This represents 80% of all landscape companies, […]

Filed Under: Business Advice, Business Strategy, Company Culture, Operations, Owner Strategies, Suggested Reading, Team Leadership Tagged With: Business, Business Culture, Growth, Landscaping, Leadership, Management, Success, Team, Team Leadership

October 25, 2016 by Steven Cohen 1 Comment

Do You Offer ‘Raving Fans Service’?

Raving Fans Service is an expectation of how customers will react when doing business with you. Although business is more mundane than a sports event, the analogy works. Imagine a stadium of enthusiastic fans – all of them the perfect customer applauding your company, your team, and you for being the best in the business. […]

Filed Under: Ask the Consultants, Business Advice, Customer Service, Sales & Marketing Tagged With: Business, Business Strategies, Business Success, Customer Satisfaction, Leadership, Management

October 18, 2016 by Steven Cohen Leave a Comment

How Snow Warriors Can Budget for Snow

< October 2016 pages 20-21 Table of Contents >

Filed Under: Business Advice, Business Strategy, Operations, Owner Strategies, Suggested Reading Tagged With: Business, Operations, snow

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